IT Support Analyst - Technical Troubleshooting & Customer Service

Join Milestone Technologies as an IT Support Analyst in the heart of Bali’s thriving tech hub! We’re seeking a detail-oriented problem-solver with a passion for investigating and resolving technical issues to ensure seamless operations for our clients. This role offers a unique opportunity to work in a dynamic environment where your technical expertise will directly impact our clients' success.

As an IT Support Analyst, you'll be at the forefront of troubleshooting and resolving technical issues that arise in our clients' systems. You'll work closely with our team of experts to diagnose problems, implement solutions, and ensure that our clients' operations run smoothly. This role is perfect for someone who enjoys a challenging and rewarding work environment, where every day brings new opportunities to learn and grow.

Based in Badung, Bali, you'll have the chance to work in a vibrant and supportive team. We offer a competitive salary and a comprehensive benefits package, including health insurance, professional development opportunities, and a collaborative work culture.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and 2 technical support to clients, including troubleshooting hardware and software issues.
• Analyze and diagnose technical problems using tools like ServiceNow, Jira, and other ITIL frameworks.
• Document and escalate technical issues to the appropriate teams for resolution.
• Collaborate with cross-functional teams to ensure timely resolution of technical issues.
• Conduct regular system checks and maintenance to prevent potential issues.
• Provide training and guidance to end-users on best practices for using our clients' systems.
• Monitor system performance and proactively identify and resolve potential issues.
• Stay up-to-date with the latest industry trends and technologies to ensure our clients' systems are always running at peak performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Strong knowledge of ITIL v4 framework and best practices.
• Proficiency in using ServiceNow, Jira, and other IT service management tools.
• Excellent problem-solving skills and the ability to think critically.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with cloud-based systems and virtualization technologies is a plus.

🛠️ Keahlian

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